A 15-Year Promise: Servicing a 2011 Installation

Last week, we received a call from a lovely couple in Burnley. We had installed a luxury accessible wet room for them back in 2011, and they wanted to book a routine service to ensure everything was still operating safely.

When Tim arrived on site, it was an incredibly proud moment for the team. Despite 15 years of daily use, the structural integrity of the grab rails was completely uncompromised, and the low-profile shower tray showed zero signs of foundational shifting.

Why Engineering Matters

This longevity is not an accident. It is the direct result of our refusal to cut corners. While many standard plumbers use basic plasterboard and Rawlplugs, our 2011 installation utilised the exact same 18mm OSB structural strengthening that we use today.

After a deep clean of the silicone lines and a quick flush of the waste traps, the bathroom looked practically brand new. This is exactly why we are so confident in offering our Lifetime Guarantee packages today. When we say our bathrooms are built for a lifetime of independence, we have the 15-year track record to prove it.